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FAQ's

Here is a list of some of our most frequently asked questions. If you have other questions, please feel free to contact us!

Are all the products on your site new?
Yes. Every product we ship is new and comes directly from the manufacturer with the full manufacturer’s warranty (unless otherwise noted in the product description.)

How long will it take for me to receive my item(s)?
That depends on where you are located and how close that is to a distribution center. The average order arrives at its destination within 3-4 days.

What is your refund policy?
Please see our store policies for complete refund information.

What warranties do you offer?
All warranties are serviced by the manufacturer of the product and are not serviced by Sky Guitars. Please consider the extended warranty options for additional protection from the manufacturer.

How can I contact someone if I have a question?
You may reach us toll free at (940) 387-2671, or you may email us at skyguitars@gmail.com.

How do I know my personal information is secure?
Our commitment to your security is a top priority at Sky Guitars. We employ the industry standard SSL encryption that all major internet storefronts use (such as Amazon.com.) 

We hear a lot about the few mishaps in the system, but you don’t often hear about the millions of transaction that take place flawlessly every day over the internet. To date, we have had no reports of any security problems with any of our customers.

CONTACT US

    • Sky Guitars
      (940) 387-2671
    • 521 N. Elm St.
      Denton, TX 76201
    • MON-SAT: 10a - 6p
      Closed Sunday